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Help > Returns
You may return any product within one (1) year from the delivery date. The return item(s) must include a copy of the original packing slip and be mailed to:
US and International Returns
When the item(s) arrives, we’ll notify you by email, and a refund or credit will be issued within 10 business days.
Exchanges and Replacements
Items cannot be exchanged for different products. You may return the item within the one (1) year return period for credit or gift certificate.
If you receive a defective item, please contact customer service at 1(800)743-3868 or via email at firstname.lastname@example.org.
Returning Software & Recorded Media
Due to manufacturer restrictions, software and recorded media (including videos, DVDs, karaoke CDs, etc.) can only be returned if the manufacturer-sealed plastic shrink-wrap is unopened.
Returning Digital Download Titles
Due to the nature of digital sheet music, we can not offer a refund of your Digital Download title after it has been purchased, unless there was a problem with your file. If there was a problem printing or you have received the wrong title of your Digital Download, request a refund by sending an email to email@example.com
Returning Personal Protective Equipment
Due to health and safety concerns, personal protective equipment cannot be returned or refunded. This includes, but is not limited to: face masks, shields, and bell covers.