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Shipping & Orders
Returns & Exchanges
If you need to return a product, you may do so within 30 days from the date of delivery. Please note that some items are not eligible for return. See below for limitations.
When returning an item, make sure to include a copy of the original packing slip and send it to:
US and International Returns
Sheet Music Plus
PO Box 1403
Winona, MN 55987-7403
Once we receive your returned item(s), we'll notify you by email. The refund will be issued to your original payment method within 10 business days.
If you made the purchase with a credit card, the refund will be credited back to your card. For PaPal purchases, the refund will be issued to your PayPal account.
Exchanges and Replacements
Please note that we cannot exchange items for different products. However, you can return the item for credit or a gift certificate within the return period.
If you receive a defective item, please contact our customer experience team before returning it. You can reach us firstname.lastname@example.org. We will provide you with further instructions.
Returning Software & Recorded Media
Due to manufacturer restrictions, software and recorded media (such as videos, DVDs, karaoke CDs, etc.) can only be returned if the manufacturer-sealed plastic shrink-wrap is unopened.
Returning Digital Download Items
Due to the nature of downloadable products, digital sheet music and digital audio purchases cannot be refunded unless the file has an issue. If you need assistance with your digital download, please email email@example.com.
Returning Personal Protective Equipment
For health and safety reasons, we cannot accept returns or offer refunds for personal protective equipment, including face masks, shields, and bell covers.