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Help > Returns
You may return any product within one (1) year from the delivery date. The return item(s) must include a copy of the original packing slip and be mailed to:
US and International Returns
When the item(s) arrives, we’ll notify you by email, and a refund or credit will be issued within 10 business days.
Exchanges and Replacements
Items cannot be exchanged for different products. You may return the item within the one (1) year return period for credit or gift certificate.
Defective items can be returned for replacement within the one (1) year return period.
Returning Software & Recorded Media
Due to manufacturer restrictions, software and recorded media (including videos, DVDs, karaoke CDs, etc.) can only be returned if the manufacturer-sealed plastic shrink-wrap is unopened.
Returning Digital Print Titles
Due to the nature of digital sheet music we can not offer a refund of your Digital Print title after it has been printed, unless there was a problem with your print. If there was a problem printing or you have not yet printed your Digital Print title, request a refund by sending an email to firstname.lastname@example.org